At Gavin Duffy & Associates, we respect our customers and understand that you are concerned about privacy, so we’ve instituted policies intended to ensure that your personal information is handled safely and responsibly. We have also posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us.

A Relationship Of Trust

We collect various types of information depending upon how you use our site. We gather this information through email requests, responses to surveys, registration for training.

When you come to us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date). We also gather information on the person who will receive the training.

When you request to be on our mailing list (for e-mail or regular mail), we collect your name, address, e-mail address and phone number. When you respond to a survey or receive training, we usually collect your name, address, e-mail address and phone number. We also may ask you for additional information, such as previous training or media experience.

When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various types of information to allow us to answer your question.

How Is The Information Used?

We may use your information in a number of ways, including the following:

To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products/services are visited most often.

For marketing and promotional purposes. We sometimes send out e-mails about new types of training or seminars that we think may be of interest to customers.

Is The Information Shared?

The information gathered is never shared with any third party, external to Gavin Duffy & Associates. The exception to this would be with issues related to fraud or government subpoenas and warrants.

At Gavin Duffy & Associates, we are committed to providing our customers with a secure environment. We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information, and use various security measures to ensure that your credit card information is protected, including the latest in security technology.

We also restrict and limit access to customer information only to those employees who require it to carry out their business functions and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. We constantly monitor and adopt, as appropriate, new technological improvements designed to protect and ensure the accuracy and security of customer information. Customers who no longer wish to receive communications may opt-out.

Your confidence in the Gavin Duffy & Associates experience is our highest priority. If you have any concerns about privacy and security that have not been answered in the above policy, please contact us and we’ll do our best to answer your questions and put your mind at ease.

As we continue to grow and take advantage of technologies to improve the services we provide, this policy will change. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

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